1. How can I place my orders?
- There are two ways to place orders for our Nyonya Kain products:
Through our website or directly to our sales team for bulk orders.
2. How long does an order take to process?
- Our team will try to prepare & fulfill the orders within 7 days. Fulfillment times may vary due to the extremely high volume of orders we are receiving from our beloved customers.
Kindly note that we deliver our products twice a week.
3. Can I add or remove products from my order?
- Unfortunately, once an order has been successfully paid, we cannot make any edits or substitutions.
4. Do you do international shipments/deliveries?
SHIPPING & DELIVERY
1. Why is my shipment delayed?
- We appreciate your patience and apologize for any delay. Due to the effects of COVID-19 carriers, probably a few orders may be delayed but we are still fulfilling the orders on time.
2. What courier services are you using & how long will it take me to get my order?
- Our deliveries ship via Pos Laju. For standard shipping, you will receive your order within 3-4 business days (Peninsula Malaysia) and up to 14 business days (East Malaysia) post shipment.
3. I did not receive a tracking number.
- We will provide the tracking number as soon your parcel is sent out. Please check your email for the tracking notification & tracking number.
1. Where can I find product sizing information?
- Product size information can be found at the description of the product/image.
2. I am interested in selling/collaborating your products on my website/in my store.
- For further inquiries, please email/contact our service team, we will be happy to further assist!
1. What forms of payment do you accept?
- Bank transfer, we are currently in the midst of having an online payment gateway for our website soon.
RETURNS & EXCHANGE
1. What should I do if I receive the wrong product?
- The NK team will review and immediately arrange for a delivery of the correct item.
2. Can I cancel or change my order?
- Unfortunately, we do not accept changes/ cancellations after payment has been made
3. Can I exchange my order?
- Due to the Covid-19, we do not accept any exchange requests.
4. What do I do if my order is damaged?
- The NK team will ascertain the damage and deal with the customer(s) on a case to case basis. Damage encountered post delivery may be subjected to the courier company.