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PLACING ORDERS

 

1. How can I place my orders?

  • There are two ways to place orders for our Nyonya Kain products:

Through our website or directly to our sales team (Instagram or Facebook Messaging) for bulk orders.

 

2. How long does an order take to process?

  • Our team will try to prepare & fulfill the orders within 7 days. Fulfillment times may vary due to external circumstances which will be notified beforehand.
  • Also kindly be informed that our packaging and processing are done after working hours on weekdays or during weekends as our founder is working full time in her day job. 

Kindly note that we deliver our products once a week depending on the volume of parcels at that point in time. 

3. Can I add or remove products from my order?

  • Unfortunately, once an order has been successfully paid, we cannot make any edits or substitutions.

 

4. Do you do international shipments/deliveries?

  • Yes we do.

 

SHIPPING & DELIVERY

 

1. Why is my shipment delayed? 

  • We appreciate your patience and apologize for any delay.  Due to the effects of COVID-19 carriers, probably a few orders may be delayed but we are still fulfilling the orders on time.

 

2. What courier services are you using & how long will it take me to get my order?

  • Our deliveries ship via Pos Laju. For standard shipping, you will receive your order within 3-4 business days (Peninsula Malaysia) and up to 14 business days (East Malaysia) post shipment.

 

3. I did not receive a tracking number.

  • We will provide the tracking number as soon your parcel is sent out. Please check your email for the tracking notification & tracking number.

 

PRODUCTS

 

1. Where can I find product sizing information?

  • Product size information can be found at the description of the product/image.

 

2. I am interested in selling/collaborating your products on my website/in my store.

  • For further inquiries, please email/contact our service team, we will be happy to further assist!

 

 

BILLING

1. What forms of payment do you accept?

  • Bank transfer, we are currently in the midst of having an online payment gateway for our website soon.

 

 

RETURNS & EXCHANGE

1. What should I do if I receive the wrong product?

  • The NK team will review and immediately arrange for a delivery of the correct item.

 

2. Can I cancel or change my order?

  • Unfortunately, we do not accept changes/ cancellations after payment has been made

 

3. Can I exchange my order?

  • Due to the Covid-19, we do not accept any exchange requests.

 

4.  What do I do if my order is damaged?

  • The NK team will ascertain the damage and deal with the customer(s) on a case to case basis. Damage encountered post delivery may be subjected to the courier company.