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PLACING ORDERS
1. How can I place my orders?
Through our website or directly to our sales team (Instagram or Facebook) for bulk orders.
2. How long does an order take to process?
Kindly note that we deliver our products once a week depending on the volume of parcels at that point of time.
3. Can I add or remove products from my order?
4. Do you do international shipments/deliveries?
SHIPPING & DELIVERY
1. Why is my shipment delayed?
2. What courier services are you using & how long will it take me to get my order?
3. I did not receive a tracking number.
PRODUCTS
1. Where can I find product sizing information?
2. I am interested in selling/collaborating your products on my website/in my store.
BILLING
1. What forms of payment do you accept?
RETURNS & EXCHANGE
1. What should I do if I receive the wrong product?
2. Can I cancel or change my order?
3. Can I exchange my order?
4. What do I do if my order is damaged?
Pop The Arcade, The School, Jaya One, 72A, Jln Profesor Diraja Ungku Aziz, PJS 13, 46200 Petaling Jaya, Selangor
2023 © Nyonya Kain Enterprise (002994791-P)