PLACING ORDERS

1. How can I place my orders?

• There are two ways to place orders for our Nyonya Kain products:

Through our website or directly to our sales team (Instagram or Facebook) for bulk orders.

2. How long does an order take to process?

• Our team will try to prepare & fulfill the orders within 7 days. Fulfillment times may vary due to external circumstances which will be notified beforehand.
• Also kindly be informed that our packaging and processing are done after working hours on weekdays or during weekends as our founder has a full time day job. 

Kindly note that we deliver our products once a week depending on the volume of parcels at that point of time. 

3. Can I add or remove products from my order?

• Unfortunately, once an order has been successfully paid for, we cannot make any edits or substitutions.

4. Do you do international shipments/deliveries?

• Yes we do.

SHIPPING & DELIVERY

1. Why is my shipment delayed? 

• We appreciate your patience and apologize for any delay.  Due to the effects of COVID-19 carriers, probably a few orders may be delayed but we are still fulfilling the orders on time.

2. What courier services are you using & how long will it take me to get my order?

• Our deliveries ship via Pos Laju. For standard shipping, you will receive your order within 3-4 business days (Peninsula Malaysia) and up to 14 business days (East Malaysia) post shipment.

3. I did not receive a tracking number.

• We will provide the tracking number as soon your parcel is sent out. Please check your email tracking number.

PRODUCTS

1. Where can I find product sizing information?

• Product size information can be found at the description of the product/image.

2. I am interested in selling/collaborating your products on my website/in my store.

• For further inquiries, please email/contact our service team, we will be happy to further assist!
   

BILLING

1. What forms of payment do you accept?

• Bank transfer, we are currently in the midst of having an online payment gateway for our website soon.

RETURNS & EXCHANGE

1. What should I do if I receive the wrong product?

• The NK team will review and immediately arrange for a delivery of the correct item.

2. Can I cancel or change my order?

• Unfortunately, we do not accept changes/ cancellations after payment has been made

3. Can I exchange my order?

• Due to the Covid-19, we do not accept any exchange requests.

4.  What do I do if my order is damaged?

• The NK team will ascertain the damage and deal with the customer(s) on a case to case basis. Damage encountered post delivery may be subjected to the courier company.